Our team typically replies within 24 hours on business days. For weekend messages, expect a response the next working day.

You can reach us directly through our contact form or email us at support@playctrl.co

For order-related questions, please include your order ID for faster assistance.

Yes — once your paddle ships, you’ll receive a tracking link via email. You can monitor your delivery in real time.

Absolutely. If you believe your paddle has a manufacturing defect, reach out to us with your order number and photos, and our team will guide you through the warranty process.

Of course! Our paddle specialists are happy to help you find the perfect match based on your play style and preferences. Just send us a quick message, we’ll help you take control of your game.