REFUND policy

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Last Updated: 12/November/2025

Thank you for shopping with CTRL™.
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We want you to feel confident every time you order from us.
If you're not satisfied with your purchase, we’re here to help.

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1. Eligibility for Returns
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You may request a return within 14 days of receiving your order if:

• The product is unused, unmarked, and in its original packaging
• All accessories, tags, and components are intact
• You have proof of purchase (order ID or confirmation email)
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Used, damaged, or worn paddles are not eligible for return unless there is a manufacturing defect.

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2. Non-Returnable Items

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We cannot accept returns for:

• Used paddles
• Custom or limited-edition products
• Gift cards
• Items bought during clearance or final-sale events

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3. Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Refunds typically take 5–7 business days to reflect, depending on your bank
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If your return is rejected due to improper condition, our team will notify you via email.
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4. Exchanges
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If you wish to exchange your paddle for another model:
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• The original item must meet all return eligibility criteria
• Exchanges depend on stock availability
• Any price differences (higher or lower) will be adjusted accordingly
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5. Damaged or Defective Products
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If you believe your item has a manufacturing defect:
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• Contact us within 7 days of delivery
• Provide your order ID and clear photos of the defect
• Our team will inspect the case and offer a replacement or refund based on our warranty guidelines
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CTRL™ does not cover damage caused by misuse, improper storage, or normal wear and tear.
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6. Return Shipping
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• Customers are responsible for return shipping costs unless the return is due to a verified defect
• We recommend using a trackable shipping service
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7. How to Start a Return
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To initiate a return or exchange:
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Email us at support@playctrl.co with:
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• Your name
• Order ID
• Reason for return
• Photos (if applicable)
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Our team will respond within 24 hours with next steps.
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8. Contact Us
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If you have questions about our refund or return process, contact our support team anytime:

Email: support@playctrl.co