Shipping policy

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Last Updated: 12/November/2025

Thank you for choosing CTRL™.
This Shipping Policy explains how we process, ship, and deliver your orders.

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1. Order Processing Time
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• All orders are processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed on the next working day.
• You will receive an email confirmation as soon as your order is processed.
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2. Shipping Timeline
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Delivery times vary depending on your location:
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• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days (if available)
  
  

Please note: Delivery delays may occur due to high-volume periods or courier issues beyond our control.
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3. Shipping Charges
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Shipping fees are calculated at checkout based on your address and chosen delivery method.
We may offer free shipping promotions occasionally, details will be displayed on the website.
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4. Order Tracking
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Once your order has been shipped, you will receive an email with:

• A tracking number
• Courier partner name
• Real-time tracking link
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If you don’t receive a tracking email within 48 hours, contact our support team.
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5. Incorrect or Incomplete Addresses
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If the shipping address provided is incorrect or incomplete:
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• Delivery may be delayed
• Additional shipping charges may apply
• CTRL™ is not responsible for orders lost due to invalid addresses
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Please ensure your details are accurate before checkout.
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6. Damaged Packages
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If your package arrives damaged:
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• Take clear photos of the packaging and the product
• Contact us within 48 hours of delivery
• Our team will assist you with a replacement or resolution based on the case
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7. Lost or Missing Packages
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If your package shows as “delivered” but you did not receive it:
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• Check with neighbors, building staff, or security
• Verify your address in the order confirmation
• Contact the courier with your tracking number
• If still unresolved, contact us — we’ll help you investigate
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Please note: Final decisions may depend on courier verification.
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8. Contact Us
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For questions related to shipping, tracking, or delivery, reach out anytime:
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Email: support@playctrl.co
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Our team at CTRL™ typically responds within 24 hours.

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