Warranty
Last Updated: 12/November/2025
At CTRL™, we take pride in crafting high-performance paddles designed for precision, durability, and control.
Every product undergoes strict quality checks and your satisfaction means everything to us.
This Warranty Policy explains what is covered, what isn’t, and how to request support.
1. Warranty Coverage
CTRL™ paddles come with a limited warranty covering manufacturing defects in:
- Materials
- Construction
- Craftsmanship
- Structural integrity of the core and face
This warranty applies only to paddles purchased directly from CTRL™ or authorized retailers.
2. Warranty Period
The warranty period begins on the date of delivery and lasts for:
• 6 months for paddles
Covers manufacturing defects only.
3. What’s Covered
Manufacturing defects such as:
- Delamination
- Handle separation
- Core defects
- Severe warping due to manufacturing fault
- Surface defects that affect performance
4. What’s Not Covered
The warranty does not apply to:
- Damage from normal wear and tear
- Chips, scratches, or cosmetic marks
- Water damage or heat exposure
- Damage due to improper storage
- Abuse, drops, or impacts
- Unauthorized modifications
- Third-party alterations or repairs
- Products purchased from unauthorized sellers
5. Replacement Policy
If your claim is approved:
- CTRL™ will replace the product with the same model
- If unavailable, an equivalent model may be offered
- Refunds are not issued under warranty claims
Replacements do not extend or renew the original warranty period.
6. How to Submit a Warranty Claim
To start a warranty request, email us at: support@playctrl.co
Include:
- Your full name
- Order ID or receipt
- Photos or video clearly showing the defect
- A short description of what happened
Our team will respond within 48 hours with next steps.
7. Unauthorized Sellers Disclaimer
Products purchased from marketplaces, resellers, or unofficial retailers may not be eligible for warranty coverage.
Always buy from the official CTRL™ website or authorized partners.
Frequently Asked Questions
All paddles are covered for 6 months from the date of delivery for manufacturing defects.
Issues such as delamination, loose handles, core defects, or any flaw that affects the paddle’s performance.
No. Approved warranty claims result in product replacement, not refunds.
No. Normal scuffs, surface marks, edge wear, and performance loss from extended use are not covered.
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